FAQs

Choose a personalised design and enter the requested names, age, date or wording in the personalisation box on the product page. The options depend on the design, so please follow the details in the listing.

Check spelling, punctuation and dates carefully before adding your card to the basket.

Yes. Choose “Add your own inside message” on the product page and enter your message. This adds £1.10 to the price of your card. If you do not choose this option, your card will be blank inside for you to write by hand.

On your chosen photo-card product page, use “Upload your photo” before adding the card to your basket. Upload a clear JPG, PNG or WEBP image, up to 10 MB.

An original, high-resolution photo usually gives the best result. Avoid screenshots or blurry images where possible, and leave a little space around faces for cropping to fit the design.

Our cards are handmade to order in the UK using luxury 350gsm GF Smith textured card. A kraft envelope is included with every card, and your order is packed in protective “Do Not Bend” packaging.

We offer square and 5 × 7 inch designs. Please check the individual product description for the size of your chosen card.

If you would like a change that is not offered in the personalisation options, please contact us before ordering. We can let you know whether it is possible for your chosen design.

Our cards are made to order and dispatched the next working day. Studio working days are Monday to Friday, excluding bank holidays. Please allow for dispatch time as well as the delivery time for your chosen postal service.

Royal Mail 2nd Class is £0.95, 1st Class is £1.90 and Special Delivery is £6.90. Free UK delivery is available on orders over £20. Your available options and final shipping cost are shown at checkout.

Visit Shipping & Delivery for the full postage table and delivery information.

Royal Mail 1st and 2nd Class delivery times are estimates, so please order in plenty of time. Special Delivery is subject to Royal Mail’s service terms and postcode exceptions, and our dispatch time still applies.

If the date is especially important, please contact us before ordering. You can also read our delivery information.

Please check the delivery options available for your address at checkout. If your destination is not listed, contact us before placing your order.

Please contact us as soon as possible with your order number and the details you would like to change. We make cards to order and dispatch quickly, so changes depend on whether your card has already been made or sent.

Please get in touch with your order number and a description of the problem so we can help. For damage or a printing issue, keep the card and packaging and have a clear photo ready to share with us.