Terms & Conditions
Last updated: 25 September 2026
These terms apply when you browse or place an order with Artsy Gift Co through artsygift.co. By using this website or placing an order, you agree to the terms below.
About Artsy Gift Co
Artsy Gift Co creates personalised greeting cards, designed and printed in the UK. Our cards are handmade to order in our Essex studio.
Products and Personalisation
Product colours may vary slightly depending on your screen settings. Personalised cards are made using the wording, names, dates, photos or message details supplied at checkout, so please check your order carefully before submitting it.
If we spot an obvious issue with personalisation, we may contact you before printing. This can delay dispatch until we receive a reply.
Prices and Payment
All prices are shown in GBP. Payment is taken securely at checkout using the payment methods available on the website. Your order is not confirmed until payment has been completed.
Dispatch and Delivery
We aim to dispatch orders by the next working day unless stated otherwise on the product page or during busy seasonal periods. Delivery times are estimates and may vary once an order has been handed to Royal Mail or another delivery provider.
Available delivery options and current postage prices are shown at checkout. You can also read more on our Shipping & Delivery page.
Returns, Cancellations and Problems
Because personalised items are made to order, they usually cannot be returned unless they arrive faulty, damaged or there has been an error with your order.
If something is wrong, please contact us as soon as possible with your order number and photos if relevant. We will do our best to put it right with a replacement, refund or other suitable solution.
Customer Details and Reviews
We use your order information to process and deliver your purchase. If you opt in to marketing emails or review requests, you can unsubscribe at any time. For more details, please see our Privacy Policy.
Website Use
All artwork, product images, text and branding on this website belong to Artsy Gift Co or are used with permission. They must not be copied, reproduced or used for commercial purposes without permission.
Contact
If you have any questions about these terms or an order, please contact us through our Contact Us page.