Privacy Policy
Last updated: 25 September 2026
This notice explains how Artsy Gift Co handles personal information when you visit artsygift.co, place an order, contact us, or sign up for updates.
Who we are
Artsy Gift Co is the name of the business operating this website. We are responsible for deciding how and why personal information is used for the purposes described here. For privacy questions or to exercise your rights, contact us at team@artsygift.co.
Information we collect
Depending on how you use the site, we may collect your name, billing and delivery addresses, email address, telephone number, order and payment status, items purchased, and messages you send us. If you request a personalised card, we also process the wording, names, dates, photographs, or other details you choose to provide so we can make and deliver your order.
When you browse the site, technical information may be collected, including your IP address, browser and device details, pages viewed, referral source, and interactions with the site. If you subscribe to marketing emails, we collect your email address and your subscription and preference information.
How and why we use your information
We use personal information to:
- take payment, process and fulfil orders, personalise products, arrange delivery, and provide order support;
- respond to enquiries and manage customer service;
- keep business, tax, accounting, and transaction records and meet legal obligations;
- operate, secure, maintain, and improve the website and help prevent fraud or misuse;
- send marketing emails if you have asked to receive them; and
- measure site use and advertising performance, and help show relevant adverts, where permitted by your cookie choices and applicable law.
For order processing, our lawful basis is generally that the information is needed to perform our contract with you. We use information required for tax and accounting records to meet legal obligations. We use information for customer support, security, fraud prevention, and service improvement where necessary for our legitimate interests. We rely on your consent for marketing emails and for non-essential cookies or similar tracking technologies where consent is required. You can withdraw consent at any time.
Email updates and review invitations
At checkout you may choose whether to receive occasional Artsy Gift Co emails about new card designs and offers. This choice is optional and separate from buying a card. Newsletter forms use an email confirmation step. We record your subscription choice and send marketing only where we have a valid basis to do so. Every marketing email includes an unsubscribe option; you can also contact team@artsygift.co. We do not treat an order, an Etsy or Amazon purchase, or an unticked box as marketing consent.
You may separately choose to receive one invitation to review your order after it is completed. The invitation is normally scheduled seven days after completion. Declining a review invitation does not affect your order or your email marketing choice. We record the relevant choice and order details to manage and avoid duplicate invitations.
Customer audiences for advertising
We may offer a separate choice to use your email address to create a customer audience on advertising platforms such as Meta (Facebook and Instagram) or TikTok, so we can show Artsy Gift Co adverts to matched accounts. If we offer this, we will explain the platform and purpose when asking and use only eligible customers who have made that choice. Matching can involve securely sharing a hashed email address with the platform; hashing does not make it anonymous to that platform. This is separate from agreeing to email updates and from advertising cookies. You can withdraw this choice or object to direct marketing by contacting team@artsygift.co. We will remove you from future audience updates and request removal from existing audiences where applicable.
Personalised orders and photographs
Please provide only the personalisation details needed to make your card. Photographs and wording you submit are used to prepare and fulfil the order and to help resolve any related query. They may be stored with the relevant order record. Contact us if you want us to delete a photograph or personalisation file; we may need to retain some order information for legal, accounting, security, or dispute-resolution purposes.
Who we share information with
We share only the information needed with service providers that help us run the store and complete your order. These may include our website hosting and ecommerce providers, payment processor (including Stripe), delivery providers, customer-support and email services, and technical providers that help maintain and secure the site. Payment card details are handled by the payment provider; we receive the payment and transaction information needed to confirm and manage your order.
Our website uses Google, Meta (Facebook and Instagram), and TikTok technologies for site measurement and advertising. These providers may receive technical identifiers and information about visits or actions on the site. We do not give them your card details. We may also disclose information when required by law, to protect our rights or customers, or as part of a business transfer.
Cookies and similar technologies
Some cookies and similar technologies are needed for the site to work, including remembering your basket and supporting checkout and account functions. Analytics and advertising technologies, including Google, Meta, and TikTok tags, may be used to understand site activity and measure or personalise advertising. Where the law requires it, we will ask for your consent before using non-essential technologies. You can also manage or remove cookies through your browser settings; blocking essential cookies may affect the basket, checkout, or other site features.
Information collected by third-party cookies or tags is also handled under the relevant provider’s privacy information. Please review Google’s, Meta’s, and TikTok’s privacy and cookie information for details about their processing and available controls.
International transfers
Some of our service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use the transfer safeguards required by applicable data protection law.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purposes explained in this notice. Order and transaction records may be kept for the periods required by tax, accounting, and other legal rules, and for as long as needed to handle returns, queries, disputes, or claims. We keep marketing subscription information until you unsubscribe or ask us to remove it, subject to any record needed to respect your choice.
Your data protection rights
Depending on the circumstances, you may have the right to ask for access to, correction or deletion of your personal information, to restrict or object to its use, or to receive certain information in a portable format. Where we rely on consent, you can withdraw it at any time. You can unsubscribe from marketing using the link in an email or contact us at team@artsygift.co. We may need to verify your identity before responding. Some rights are subject to exceptions, including information we must keep by law.
If you have a concern, please contact us first and we will try to resolve it. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Children and other websites
This store is intended for people buying cards and gifts, not for children to create accounts or submit personal information. Our site may link to other websites or contain third-party content; those websites have their own privacy practices, which we do not control.
Changes and contact
We may update this notice when our business or information practices change. The latest version will be published on this page with its update date. For privacy questions or requests, email team@artsygift.co.